Yes, their order manager agrees it is missing, but keeps attaching it to an unspecified next shipment; we have no new order planned and stores still shows the kit absent

Ask whether the complete identified kit is available now and what standalone dispatch requires.

They confirm stock and offer a separate parcel at their cost; purchasing has accepted that route against the existing shortage, not a new equipment order

Put the exact kit list and original order reference on the dispatch instruction. Receiving should know which additional cable to check without treating a picture of the fitted one as the answer.

Packing list names the kit contents and cable reference, with the original order number; parcel label received, but collection not confirmed yet

Has the carrier collected it now?

Yes, carrier acceptance is recorded for that parcel; our local alternative remains only an enquiry, so nothing has been ordered twice

Kit arrived and stores checked every listed item with maintenance, including the extra cable's reference; shortage closed and spare entered into stock. Nice to finish with something that actually fits in a drawer

Keep that receiving check with the order closure. It records a complete kit received, not merely a tracking page that finally changed colour.