Why is our FR5 spare cable waiting for another order?

Requested separate dispatch. Original order lists the extra cable explicitly.

Have they confirmed it is available? Separate postage does not help if they are still waiting for stock.

They say available. No dispatch date given.

Who is handling this at your end? A single purchasing contact can keep the shortage attached to the original order while maintenance confirms the exact cable identity.

Purchasing owns it. Maintenance supplied the cable identity from our package documentation.

Present. This is only the additional spare, not a missing operating cable.

Any movement on the separate parcel? You should not need to invent another purchase to receive something already listed in this one.

Ask them to put the full part identity on the packing list. I cannot check compatibility from a generic pendant cable description, and neither should your receiving clerk have to.

Packing list received with the requested identity. Seller says parcel booked, tracking shows label only.

So still waiting for collection.

Yes, keep the booked parcel separate from actual movement. Purchasing can ask when the carrier is due to collect it without closing the shortage in the meantime.

Carrier now shows collection. Purchasing has the same reference as the packing list.

Reached you yet?

Not yet. Tracking has onward movement, no delivery confirmation.

When it does arrive, compare the physical cable marking and quantity with that list before filing the shortage as complete. A matching tracking number cannot do that part of the check.

Arrived. Maintenance checked identity and quantity against the order. Spare now in stores; shortage closed.

Good to hear the separate parcel happened. Put its storage location with the maintenance information so the spare is easy to find when somebody needs it.

Location added. Thank you for the separate-dispatch suggestion, Gabriel.