Why is our included UR5e adapter spare now a future purchase?

Additional. Our order already says one installed and one spare. I have not asked for a third.

Then don't let them charge you again while they untangle their sales notes. Send the quantity breakdown to whoever owns the order, not just the person generating another quotation. They may genuinely be reading spare as optional, but you've got an explicit line.

Isabel, agreed on the quantity. I'd also check the adapter revision on that new quote. An argument won over one spare isn't much use if the spare doesn't fit.

Installer, with stores receiving it. Robin, the new quote has the same identifier but no revision. I have asked them to confirm it against the installed adapter drawing.

Thanks. Keep that drawing with the receipt, not just in your email.

Their order manager found the spare on the original agreement and cancelled the extra quote. They have also confirmed the drawing revision. Now they are checking whether one is actually on the shelf.

Much better than another invoice. I'd still avoid giving production a replacement date until there is a real dispatch plan. We once had a promised spare treated as available stock in the maintenance plan, which was optimistic even by our standards.

Our stores system can show expected separately. That avoids the imaginary shelf problem.

It was available. We now have collection tracking for a separate parcel, addressed to our receiving contact. And it is listed as expected here, not available.

Lin, I like that distinction. Sarah, make sure the person receiving it knows it's the missing order item, or finance can end up trying to pay the cancelled quote.

Received and checked by the installer against the agreed drawing. Correct spare, now booked into stores. Finance has the cancelled quote and the original-order receipt. Thanks, Robin, that could easily have become another small mess.

Worth that extra email, then.