I counted the main FR5 delivery and everything on that part of the order was there. Then I checked the spare kit. No extra gripper adapter, and the seller has spent 26 days telling me it will follow. Now purchasing wants the order marked complete because the robot arrived. What do you leave open when only one promised accessory is missing?
I cannot close the spare-adapter line on our FR5 order
HugoBowen · 1 Mar 2026, 08:53 UTC
3 replies
Replying to HugoBowen
The missing adapter line, with the ordered reference and quantity; you can acknowledge the main delivery without making a spare appear in the cupboard
14pointsReplying to AnikaBennett0769
Purchasing has split the receipt that way now. The seller acknowledged the outstanding adapter after I sent the spare line separately. Still no parcel, but our own order no longer says complete.
23pointsReplying to HugoBowen
Good, and when it arrives have stores check the actual reference before closing that last line
9pointsDiscussion closed
This discussion is closed to new replies after six months without activity. Last activity: .