I cannot close the spare-adapter line on our FR5 order

HugoBowen · 1 Mar 2026, 08:53 UTC

Closed
HU
HugoBowen
I counted the main FR5 delivery and everything on that part of the order was there. Then I checked the spare kit. No extra gripper adapter, and the seller has spent 26 days telling me it will follow. Now purchasing wants the order marked complete because the robot arrived. What do you leave open when only one promised accessory is missing?

3 replies

AN
AnikaBennett0769
Replying to HugoBowen

The missing adapter line, with the ordered reference and quantity; you can acknowledge the main delivery without making a spare appear in the cupboard

14 points
HU
HugoBowen
Replying to AnikaBennett0769

Purchasing has split the receipt that way now. The seller acknowledged the outstanding adapter after I sent the spare line separately. Still no parcel, but our own order no longer says complete.

23 points
AN
AnikaBennett0769
Replying to HugoBowen

Good, and when it arrives have stores check the actual reference before closing that last line

9 points

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