TomMill · 19 Jan 2025, 05:10 UTC
A separate shipment reference would help. Ask for its package list too, so you can see whether it covers all the missing bits.
14 pointsThey supplied the original freight reference again. It only shows the arm crate delivered
11 pointsThat doesn't identify another parcel. Send the missing-item list against the order lines and ask them to account for each one.
16 pointsDone. Controller and pendant cable remain unaccounted for; the seller hasn't disputed either omission.
8 pointsDon't let your production plan depend on 'coming', we left a bench reserved for an absent component until the bench itself became the shortage.
10 pointsHave they given any dispatch date in writing? I wouldn't know whether this is a packing error or an unshipped balance from that reference.
19 pointsOur receiving team once had a small accessories carton booked under the purchasing office. Worth asking stores what physically arrived, using the order number and crate markings. What did your unpacking photos show?
1 pointsUseful check, though the controller would need its own evidence. A found cable won't establish that the rest arrived.
10 pointsStores found the pendant cable in a separate delivery. Controller still missing; I've corrected my item list.
12 pointsKeep the controller query open with that correction. Has the seller now supplied anything besides the already-delivered crate reference?
22 pointsThis discussion is closed to new replies after six months without activity. Last activity: .