The original trial handled our lightweight inspection pieces with the confirmed mounting adapter, but the delivered kit differs and the seller has spent thirty-three days calling it equivalent without demonstrating our samples; I have paused the tooling review before installation.
Ask for the confirmed adapter as one route and a technical comparison of the substitute as another. What changed visibly, Owen? Equivalent needs something concrete behind it.
Keep the original trial as evidence for its own setup. It still matters, but it doesn't automatically validate the new adapter if that changes the tool offset or release clearance.
The substitute appears thicker and its locating detail differs; I haven't measured a mismatch yet, so I've sent the delivered reference and marked photographs against the confirmed setup rather than claiming it cannot fit.
A drawing comparison should come before another vague video. Have the toolmaker identify the interface and task questions, including whether the supplied kit contains every part needed for the proposed arrangement.
And any sample demonstration needs the agreed destination, not merely a successful pickup. An adapter can carry the part and still alter how the tool reaches the receiving fixture.
Both routes are with the seller now, and our toolmaker has the comparison request; no availability answer for the confirmed kit and no new sample trial agreed, so I still cannot release installation.
Has a technical person acknowledged the specific differences yet, Owen? Sending the comparison request is useful, but the unanswered shoulder and thickness questions are still the reason for the hold.