Our UR5e sample trial used an adapter unlike the one that arrived

OwenCarter1008 · 14 Jun 2026, 18:47 UTC

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OW
OwenCarter1008
The original trial handled our lightweight inspection pieces with the confirmed mounting adapter, but the delivered kit differs and the seller has spent thirty-three days calling it equivalent without demonstrating our samples; I have paused the tooling review before installation.

7 replies

FA
FarahCarter1026
Replying to OwenCarter1008

Ask for the confirmed adapter as one route and a technical comparison of the substitute as another. What changed visibly, Owen? Equivalent needs something concrete behind it.

15 points
WI
WillChen1183
Replying to OwenCarter1008

Keep the original trial as evidence for its own setup. It still matters, but it doesn't automatically validate the new adapter if that changes the tool offset or release clearance.

15 points
OW
OwenCarter1008
Replying to FarahCarter1026

The substitute appears thicker and its locating detail differs; I haven't measured a mismatch yet, so I've sent the delivered reference and marked photographs against the confirmed setup rather than claiming it cannot fit.

21 points
FA
FarahCarter1026
Replying to OwenCarter1008

A drawing comparison should come before another vague video. Have the toolmaker identify the interface and task questions, including whether the supplied kit contains every part needed for the proposed arrangement.

5 points
WI
WillChen1183
Replying to FarahCarter1026

And any sample demonstration needs the agreed destination, not merely a successful pickup. An adapter can carry the part and still alter how the tool reaches the receiving fixture.

8 points
OW
OwenCarter1008
Replying to FarahCarter1026

Both routes are with the seller now, and our toolmaker has the comparison request; no availability answer for the confirmed kit and no new sample trial agreed, so I still cannot release installation.

15 points
FA
FarahCarter1026
Replying to OwenCarter1008

Has a technical person acknowledged the specific differences yet, Owen? Sending the comparison request is useful, but the unanswered shoulder and thickness questions are still the reason for the hold.

5 points

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