The FR10 spare cable is still attached to a future order

NaomiCarter1028 · 14 Aug 2025, 20:39 UTC

Closed
NA
NaomiCarter1028
Our installed tool cable is here, but the extra one on the FR10 order isn't, and the seller keeps offering to include it with whatever we buy next; we have no next purchase planned and I'd like this order finished on its own.

10 replies

OM
OmarAli0230
Replying to NaomiCarter1028

Have they actually admitted a separate cable is owed? I keep seeing people argue about delivery while the other side is still counting the fitted bit as the spare.

7 points
NA
NaomiCarter1028
Replying to OmarAli0230

Yes, the seller's message names the additional cable and quantity one, then asks when we expect to order more equipment.

23 points
OM
OmarAli0230
Replying to NaomiCarter1028

Then tell them there's no planned order and ask for a separate supply proposal. They may prefer combining postage. You don't have to invent a purchase to make that convenient.

13 points
NA
NaomiCarter1028
Replying to OmarAli0230

I've done that, and asked them to state whether the cable is available rather than giving another general next-shipment answer.

11 points
BR
BrunoChan1061
Replying to NaomiCarter1028

And tell maintenance it isn't on the shelf, since someone will eventually plan a repair around that spare-kit line.

18 points
OM
OmarAli0230
Replying to NaomiCarter1028

Would a credit and a locally sourced cable suit you better, Naomi? Only asking as an alternative if they can't give you a sensible supply answer.

18 points
GA
GabrielChan1062
Replying to OmarAli0230

We tried the local route for an adapter and discovered nobody had confirmed availability. Sorry, not tried buying it; we investigated it. I'd check a compatible cable can actually be obtained before accepting credit.

8 points
BR
BrunoChan1061
Replying to GabrielChan1062

Gabriel, did you also get a lead time, or just someone saying they could supply it?

21 points
NA
NaomiCarter1028
Replying to OmarAli0230

Omar, separate supply still looks simplest for us; the seller now says one is available and has asked us to reconfirm the address, but hasn't supplied a dispatch reference. Bruno, maintenance knows the spare is absent.

14 points
GA
GabrielChan1062
Replying to BrunoChan1061

Bruno, only could supply at first. Getting an actual lead time changed the comparison quite a bit. Naomi, good that yours hasn't turned into another purchase just to retrieve the missing item.

13 points

Discussion closed

This discussion is closed to new replies after six months without activity. Last activity: .