Who answers when Ravi is off shift? The handover needs that name too.

Jo, I would not wait for a live interruption to find that point; use a recorded situation first, then any practical recovery exercise needs the agreed procedure and supervision.

Tried the recorded empty-pocket case. They recognised it. They couldn't tell whether skipping it changed the tray record.

Yes, recorded first, Nora. I meant watch their reasoning, not leave them stuck at a machine. Ravi, that's a real missing answer: you can't teach a skip decision until whoever owns the tray record agrees what it means.

And don't make the operator invent a production quantity to get the screen moving again.

Process owner has now separated known empty pockets from interrupted pickups. The second stays uncertain until checked under the recovery procedure. Shift supervisor takes the escalation if I'm absent.

Can the next person see which pocket is uncertain without reconstructing your conversation? I mean the handover record, not a new control function.

That matters when the tray changes hands. I once inherited a perfectly readable start sheet with every exception living on somebody's phone; getting the exception record into the shift handover helped more than another page of screenshots.

We added the pocket reference to the handover record. Two operators worked the empty-pocket example without me; the interrupted-pick exercise still needed a prompt. Thanks Jo, staying quiet showed me where I was supplying half the instructions.

Keep time for that unfinished exercise. Normal starts aren't evidence that the interruption handover works.