I helped check the main FR5 package when it arrived. Installed cable present, spare-kit cable absent. Purchasing keeps forwarding commissioning emails into the same conversation and the seller answers those while ignoring the missing kit.
I've split out the agreed spare list and our contents photos. How do I get an answer that means something more than next shipment? We haven't ordered another shipment.
Cannot close the FR5 delivery with an extra cable still missing
JonasAllen0285 · 3 Nov 2025, 18:57 UTC
2 replies
Replying to JonasAllen0285
Ask for a dated proposal for those missing items, including who pays the freight, and keep your receipt check separate from commissioning. If they propose credit instead, compare it with an identified compatible replacement and its delivered cost before agreeing.
21pointsReplying to HenryBrown0873
Seller offered credit for the cable, but it doesn't cover the local delivered quote. The other kit items have no dispatch proposal yet. I've sent the difference back and left each missing line open. Nothing bought locally.
7pointsDiscussion closed
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