FarahAdams0156 · 14 Mar 2026, 19:48 UTC
Send the balance and the message acknowledging the spare together to the order contact. Otherwise accounts will see a completed order while the person answering you keeps making a separate promise.
15 pointsDone. Accounts says the installed cable fulfilled the line; the order contact agrees the accepted quantity included an additional cable.
6 pointsCan the order contact get that quantity corrected internally? You should not have to settle the same counting argument with each new person who replies.
17 pointsCorrected balance received, showing one additional cable outstanding. I have asked for separate dispatch or a priced credit proposal; no new supply agreement yet.
1 pointsAt least the shortage is on the same page now. Keep the original cable reference in the supply proposal, so a later substitute does not create a compatibility question.
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