The installed cable is present. Our paid additional cable is missing, but the seller's balance shows nothing outstanding. Their messages still promise it with a future shipment.
Our extra UR5e pendant cable is absent from the seller's balance
FarahAdams0156 · 14 Mar 2026, 19:48 UTC
5 replies
Replying to FarahAdams0156
Send the balance and the message acknowledging the spare together to the order contact. Otherwise accounts will see a completed order while the person answering you keeps making a separate promise.
15pointsReplying to NathanBell0634
Done. Accounts says the installed cable fulfilled the line; the order contact agrees the accepted quantity included an additional cable.
6pointsReplying to FarahAdams0156
Can the order contact get that quantity corrected internally? You should not have to settle the same counting argument with each new person who replies.
17pointsReplying to NathanBell0634
Corrected balance received, showing one additional cable outstanding. I have asked for separate dispatch or a priced credit proposal; no new supply agreement yet.
1pointsReplying to FarahAdams0156
At least the shortage is on the same page now. Keep the original cable reference in the supply proposal, so a later substitute does not create a compatibility question.
16pointsDiscussion closed
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