Our included pre-shipment demo still shows general movement, not identifiable fingers placing our samples. Fifty days of asking. What next?
UR5e demo clip cuts away from the ordered fingers
LouisArcher0398 · 17 Mar 2026, 05:56 UTC
5 replies
Replying to LouisArcher0398
Send the agreed demo scope to the technical contact and ask whether the offered finger set and samples are actually available for that recording.
18pointsReplying to TobyAllen0318
Technical contact says our fingers haven't been made. Sales has been sending a demonstration unit.
8pointsReplying to LouisArcher0398
Then ask them to correct the order status and explain how they will complete the included demonstration, rather than asking you to accept the demonstration unit as the ordered package.
23pointsReplying to TobyAllen0318
Requested that, or an agreed way to cancel. No revised delivery or demo commitment yet.
1pointsReplying to LouisArcher0398
Keep the cancellation discussion separate from a completed cancellation, Louis; your workshop still needs to know the purchase is unresolved, not assume the money or the fingers are on their way.
11pointsDiscussion closed
This discussion is closed to new replies after six months without activity. Last activity: .