Why does our delivered FR10 finger set have no sample-trial identity?

AishaAllen0344 · 5 Feb 2026, 05:38 UTC

Closed
AI
AishaAllen0344
Our FR10 is here, but the fingers have a different recess from the set shown handling our inspection pieces, and the seller has answered my comparison photos with another picture of the delivered fingers; how do I get from yes, that's what arrived to whether it's what we agreed to buy?

6 replies

LI
LiamAllen0316
Replying to AishaAllen0344

Ask them to identify the demonstrated set and explain the substitution against your agreed tooling list.

6 points
AI
AishaAllen0344
Replying to LiamAllen0316

I've sent the list and the trial frame together now, with the recess circled on both sets, because their first answer didn't even acknowledge a change.

0 points
LI
LinBaker0444
Replying to AishaAllen0344

A different recess could be harmless or important. You don't know yet. I'd avoid arguing from the photograph that the new fingers cannot work; ask them to establish what changed and show the agreed handling with that actual set.

19 points
AI
AishaAllen0344
Replying to LinBaker0444

They acknowledge a revised set now and say the recess is for another sample size, but our sample trial used the smaller inspection pieces, so I've asked them to address those rather than the extra capability.

3 points
LI
LinBaker0444
Replying to AishaAllen0344

Extra capability is an odd answer when the agreed job hasn't been shown. Include placement and release in the request, Aisha. Fingers which hold your small piece but don't let it enter the inspection nest would be a fairly expensive party trick.

13 points
LI
LiamAllen0316
Replying to AishaAllen0344

Has the installer received that revised-set identity too? They'll need it before the tooling review resumes.

23 points

Discussion closed

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