They acknowledge the extra one and the missing kit, then return to the next-shipment phrase; I have no carrier reference, proposed date or actual contents confirmation for that future parcel.

Ask for a separate-supply proposal against the whole kit list. Not just the cable, I mean; otherwise the rest can vanish while everyone concentrates on the item you named first.

I have sent the complete missing list and asked how they will supply it without waiting for another order from us, since no further purchase is planned.

Our spare delivery once went to the original freight warehouse because nobody updated the separate-parcel address. When they make an actual proposal, confirm the receiving address and contact with it.

Zara, did the warehouse forward it or did you need to arrange another collection?

We arranged another collection. The parcel was identifiable and intact, but it still cost staff time and delayed our stores check. Better to prevent that address mistake than repeat our little tour.

I would also ask support to confirm the cable identifier if it is vague in the list. We received something that looked similar once, but maintenance could not release it as a usable spare until its identity was settled.

The accepted list gives an identifier and support confirms it for this configuration; thanks Noah, I have kept that confirmation with the shortage rather than assuming the parcel description will carry it.

Does stores still show the kit missing? Worth checking while purchasing discusses options, so an administrative closure doesn't create stock nobody can find.

Yes, missing in stores; seller has now offered either separate supply or a credit, but the credit amount and separate postage terms are not yet fully stated.

Can you actually get the correct spare elsewhere? A credit is worth comparing, but only with an available replacement and its total cost.

Purchasing is checking availability, no alternative confirmed yet; I have asked the seller to complete both offers so we can make a decision from more than their headings.

Keep the shortage open meanwhile. We closed a financial query once and the maintenance list lost its reminder, even though nothing had arrived and no replacement was on order.

Thomas, is the confirmed receiving address ready if you choose separate supply? That was the trap in my earlier parcel story.

Address and contact confirmed, and the seller has agreed to separate supply without another purchase; I have chosen that route, but still await collection evidence before telling anyone the kit is travelling.

Please post whether the full kit arrives as listed. I would like to know if this finally gets beyond a supply agreement and into your stores check.