Yes, the final seller message names the extra tool cable. I've checked the packaging and accessory list. We've the normal setup components, but no spare kit

Send that message with your inventory. Ask for the spare's part code and whether it's dispatched; if so, request the parcel reference.

Is it petty to keep chasing this when the robot itself arrived? The replies make it sound like a tiny favour

@AaronBell0610 I had a separate accessory order like that. Calling it an outstanding order item helped me stay specific without turning it into a claim that the whole machine was missing.

That's fair wording. Since the main package is complete, the spare shortage won't affect your sorting inspection samples plans.

You don't know their maintenance plan. A missing spare can affect readiness even when the installed hardware is complete.

I overstated the operational conclusion. The inventory establishes that the installed component is present; your maintenance needs determine how the absent spare affects planning.

What I need is enough information to decide our spare provision. An indefinite promise of inclusion in another shipment doesn't let me settle that plan

@JaneChan1119 Why ask for a part code if they already know the robot?

@BethArcher0411 Confirming the applicable part code ties the spare to the configuration you received. General descriptions may not identify the specific replacement component being promised.

None of the follow-up promises gives a code. They're all variations of 'we'll include it', which is getting old

Have the seller identify the shipment referenced in that promise. Until they explain whether it's booked and which order it serves, the phrase doesn't specify a completion arrangement.