fr5 spare cable absent while next shipment remains undefined

Marcus_Chambers · 18 Aug 2026, 15:59 UTC

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MA
Marcus_Chambers
Our FR5 main hardware matches the order from the seller in China. The extra tool cable in the promised spare kit is missing, not the fitted cable. Thirteen days of next shipment and no reference; I want the kit's actual supply position established for our housing-transfer plans.

5 replies

AL
AlexCarter0994
Replying to Marcus_Chambers

Ask whether the kit is available and allocated, before asking for tracking of an unconfirmed dispatch.

9 points
MA
Marcus_Chambers
Replying to AlexCarter0994

They answered that the kit is available and offered separate shipment. I have asked for the date and any additional freight charge before agreeing the arrangement.

5 points
AL
AlexCarter0994
Replying to Marcus_Chambers

Keep the complete kit list attached. An offer about the cable alone could leave the balance unresolved.

7 points
MA
Marcus_Chambers
Replying to AlexCarter0994

They confirmed the full list and freight at their cost. I accepted that dispatch proposal. No collection record yet, so stores still shows the kit outstanding.

-2 points
AL
AlexCarter0994
Replying to Marcus_Chambers

Has collection been confirmed since then, against this kit rather than the original robot parcel?

15 points

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