Our FR10 package for housing transfer arrived as ordered apart from the extra pendant cable in the spare kit. The installed cable is here and identified. The seller has answered 'next shipment' for twenty-three days, but we have no next order and no parcel reference. I want to stop the missing spare being treated as something that will sort itself out.
Put the additional cable on its own outstanding-items line with the promised reference and quantity. I have seen an installed cable tick off the entire cable description at receiving. Make this one impossible to confuse with that.
Our receipt already separates installed and spare. Seller's latest message quotes only the installed cable line, so that may be exactly what is happening.
Send the two order lines side by side and ask them to acknowledge the additional quantity. That is easier to answer than another general enquiry about the kit.
Price it, but first establish the exact cable reference. A nearby supplier calling something compatible is still a claim your technical contact needs to assess.
Is the missing cable delaying the planned station work, or only leaving you without the intended spare cover? That affects how urgently purchasing should compare alternatives.
Spare cover only, Harish. We have a confirmed local offer for the identified reference. Seller has offered a credit rather than a separate shipment, but it is less than the local delivered price.
Yes, allocated stock with its reference confirmed. Purchasing accepted the seller's credit and authorised the difference for the local cable. Both orders now say what they cover.
When it arrives, have receiving check that reference before putting it into the spare location. The installed cable should stay listed separately after this paperwork is closed.
Local cable received and checked against the agreed reference. Credit also received, and stores has entered the additional cable as stock. That closes the missing-item balance and restores the spare we meant to buy.