My UR5e spare-kit question is availability now, not another unspecified shipment
RosaArcher0379 · 20 Aug 2026, 05:55 UTC
14 replies
Ask for availability against the complete confirmed contents list, with any unavailable line named and a proposed independent dispatch date. Next shipment does not answer either question
12pointsAnd make clear whether you have another order planned. It took me too long to realise a supplier's later could mean waiting for me to buy something else, not a parcel they were actually preparing.
1pointsNo further order planned. I said so and asked for each missing line's availability, including the extra cable.
20pointsKeep the installed cable out of the shortage list except as a separate clarification. Missing reserve cover and missing operating hardware mean different things to the workshop
17pointsHave they offered anything definite in response? A possible local alternative can be explored, but it should not be described as an offer from the seller or a change to the original order balance.
4pointsThey offer the cable alone now, other kit items later. No date for those other items.
17pointsDoes accepting the cable leave the remaining kit explicitly outstanding, and are there any added charges in that proposal? Both need an answer before you authorise it
5pointsHazel's right. A partial delivery could still be useful, provided purchasing records what it settles and what it doesn't. I wouldn't reject the cable simply because it doesn't solve the whole kit, but I wouldn't close the whole kit for it either.
22pointsNo added charge stated; I asked for confirmation of that and the remaining balance before agreeing. Nothing dispatched.
3pointsHas the cable identity been tied to the delivered configuration? The word pendant cable alone may not establish the particular spare you ordered
5pointsMaintenance confirmed the specified reference. Seller has not yet confirmed the proposed supply uses that reference.
7pointsThen the identity of the required spare is established, but the proposed supplied item is not. Keep those separate while purchasing seeks the written terms; no stock or settlement change has happened yet.
5pointsPurchasing has all three open points: supplied reference, no added charge, and remaining kit balance. Stores unchanged.
12pointsThat is a concrete reply to their partial proposal. Please return when those terms are answered, rather than let another next shipment message count as agreement
24pointsAdd to the discussion
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