My UR5e spare-kit question is availability now, not another unspecified shipment

RosaArcher0379 · 20 Aug 2026, 05:55 UTC

Reply to discussion
RO
RosaArcher0379
Main UR5e correct, fitted pendant cable present. Spare kit absent after 48 days. I've asked whether it's ready to send; how do I pin down the answer?

14 replies

HA
HazelBell0658
Replying to RosaArcher0379

Ask for availability against the complete confirmed contents list, with any unavailable line named and a proposed independent dispatch date. Next shipment does not answer either question

12 points
LI
LinBrooks0792
Replying to RosaArcher0379

And make clear whether you have another order planned. It took me too long to realise a supplier's later could mean waiting for me to buy something else, not a parcel they were actually preparing.

1 points
RO
RosaArcher0379
Replying to LinBrooks0792

No further order planned. I said so and asked for each missing line's availability, including the extra cable.

20 points
CH
ChenArcher0355
Replying to RosaArcher0379

Keep the installed cable out of the shortage list except as a separate clarification. Missing reserve cover and missing operating hardware mean different things to the workshop

17 points
DI
DineshCarter0995
Replying to RosaArcher0379

Have they offered anything definite in response? A possible local alternative can be explored, but it should not be described as an offer from the seller or a change to the original order balance.

4 points
RO
RosaArcher0379
Replying to DineshCarter0995

They offer the cable alone now, other kit items later. No date for those other items.

17 points
HA
HazelBell0658
Replying to RosaArcher0379

Does accepting the cable leave the remaining kit explicitly outstanding, and are there any added charges in that proposal? Both need an answer before you authorise it

5 points
LI
LinBrooks0792
Replying to HazelBell0658

Hazel's right. A partial delivery could still be useful, provided purchasing records what it settles and what it doesn't. I wouldn't reject the cable simply because it doesn't solve the whole kit, but I wouldn't close the whole kit for it either.

22 points
RO
RosaArcher0379
Replying to HazelBell0658

No added charge stated; I asked for confirmation of that and the remaining balance before agreeing. Nothing dispatched.

3 points
CH
ChenArcher0355
Replying to RosaArcher0379

Has the cable identity been tied to the delivered configuration? The word pendant cable alone may not establish the particular spare you ordered

5 points
RO
RosaArcher0379
Replying to ChenArcher0355

Maintenance confirmed the specified reference. Seller has not yet confirmed the proposed supply uses that reference.

7 points
DI
DineshCarter0995
Replying to RosaArcher0379

Then the identity of the required spare is established, but the proposed supplied item is not. Keep those separate while purchasing seeks the written terms; no stock or settlement change has happened yet.

5 points
RO
RosaArcher0379
Replying to DineshCarter0995

Purchasing has all three open points: supplied reference, no added charge, and remaining kit balance. Stores unchanged.

12 points
HA
HazelBell0658
Replying to RosaArcher0379

That is a concrete reply to their partial proposal. Please return when those terms are answered, rather than let another next shipment message count as agreement

24 points

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