RosaAbbott0031 · 3 Jul 2026, 03:47 UTC
Have you counted the individual fingers as well as matched sets, and checked the other kit contents? Would make the shortage harder to blur into a unit argument.
15 points168 individual fingers, forming 84 of the specified pairs. Other kit contents match the agreed quantities. Fourteen kits are incomplete. I've sent both counts beside the final per-kit message, so nobody needs to guess what we mean by set.
11 pointsAsk them to supply fourteen matched sets, not fourteen loose fingers.
20 pointsThey've accepted that correction and offered fourteen matched sets, with both finger references listed. No additional charge or carriage. The parcel is being prepared; we haven't received collection evidence yet.
16 pointsWill receiving keep them against the fourteen incomplete kits, rather than book them as fourteen new kits?
9 pointsYes, the receiving note already does that. We'll compare the paired references before completing those kits in stock. Preparation is the latest confirmed supply stage, not dispatch.
8 pointsGood. The replacement count now matches the shortage without pretending the parcel is already in stores.
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