Sixty-five FR10 accessory kits ordered, mounting adapters short

AnnaArcher0416 · 16 Aug 2026, 00:30 UTC

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AN
AnnaArcher0416
The FR10 is already here. This separate accessory order was for 65 matched fixture-loading kits. Sealed box arrived short of mounting adapters. Seller in China says pieces; invoice says kit and their final message lists an adapter per kit. I need the missing balance reconciled, including any delivery charge.

7 replies

NA
NaomiAbbott0071
Replying to AnnaArcher0416

Put the final per-kit agreement beside a checked inventory of complete kits and loose items, with the sealed-arrival photographs; ask them to reconcile the specific adapter balance, not debate what kit usually means.

8 points
AN
AnnaArcher0416
Replying to NaomiAbbott0071

Checked with stores: 52 mounting adapters, so 13 of the 65 kits cannot be completed. Everything else on the per-kit list reconciles. Sent that table and the final contents message.

11 points
WI
WillBarnes0574
Replying to AnnaArcher0416

Have they addressed that final contents message, or are they still answering from a different quantity description?

9 points
AN
AnnaArcher0416
Replying to WillBarnes0574

They accepted the thirteen-adapter shortage and offered those adapters with our next order. We have no next order planned. Asked for separate shipment and its full terms.

-1 points
NA
NaomiAbbott0071
Replying to AnnaArcher0416

Keep the shortage acknowledged while you discuss supply; accepting the arithmetic is not an agreement to buy more equipment to receive the balance.

7 points
AN
AnnaArcher0416
Replying to NaomiAbbott0071

Standalone shipment offered now, seller covering freight. Correct adapter reference and quantity are listed. I've accepted that supply proposal, but no dispatch evidence yet.

8 points
WI
WillBarnes0574
Replying to AnnaArcher0416

Stores should still show thirteen incomplete kits until receipt and checking. Good to have an agreed route without changing the original shortage.

7 points

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