I ordered Fairino FR10 from an unnamed seller in China after they confirmed a configuration against our fixture drawing.
The delivered label has a different suffix, and the interface around the tool flange adapter looks different from that drawing.
The seller says equivalent but hasn't provided a comparison.
I've left our tooling unfitted and waited 23 days for clarification.
Can you put their configuration confirmation beside the delivered label and your interface drawing? Start with the actual mismatch, not a guess about the suffix
@ReeceBaker0471 Yes. Their prepayment reply references our drawing, and the delivered identifier differs. My unpacking photos show the interface difference before we've fitted anything.
Provide those records together and request an interface drawing specific to the configuration you received. Keeping the tooling off preserves the original condition while its compatibility is assessed
@NoraAllen0322 Call it a configuration discrepancy. Quote both identifiers and show the visible interface difference. That gives them two concrete things to explain.
@ReeceBaker0471 The interface drawing could address physical fit, but it wouldn't by itself establish compatibility for all connections and application requirements.
I overstated what that document would establish. The drawing can help resolve physical fit, while the remaining compatibility questions need assessment against your intended configuration and application
We don't know what the suffix signifies. But your visible interface mismatch still needs an explanation, even if the label change turns out to be harmless
The configuration comparison has been completed, and qualified review supports the supplied interface for our stated fixture requirements. I've accepted it on that limited basis; installation checks remain.