The external UR5e labels match our order, but the supplied guide shows a different arm connection cable arrangement from the delivered hardware. I have kept the setup unpowered and sent the installer the cable identity, overall connection photographs and the conflicting guide page.
Eight days after requesting applicable instructions, the seller has only resent the same guide. Who should confirm that the supplied cable belongs to this package and provide the matching installation information before our empty-fixture loading setup proceeds?
Which arm-cable instructions apply to our delivered UR5e package?
TheoAbbott0062 · 4 May 2026, 08:54 UTC
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