SaraCarter0983 · 2 Apr 2025, 07:56 UTC
Put it on the receiving record as an outstanding ordered spare, with the quote line attached. Don't let 'main kit delivered' become 'everything delivered'. Has the seller actually agreed the extra cable is owed?
14 pointsYes, in writing. They keep saying it will come with another customer's shipment.
12 pointsAsk them for its actual status and a way to identify your parcel when it leaves. 'With another shipment' tells you nothing about whether your cable is even packed yet.
8 pointsThey've now said waiting for stock. So it wasn't sitting in some untracked parcel after all.
8 pointsTell maintenance that too, because 'spare on its way' and 'spare not available yet' lead to rather different plans when the fitted one needs replacing.
4 pointsUpdated their list. Spare still owed, no dispatch date, maintenance aware. Can't close it yet.
24 pointsRight. Keep the stock admission with the order record, so the next person chasing it doesn't spend another week trying to track a parcel that never left.
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