ImranChan1088 · 2 Oct 2025, 14:53 UTC
Ask them to dispatch the missing spare under the existing order. Quote the item identity and additional quantity. Keep the installed cable out of that shortage line.
13 pointsSent the order line and asked for a separate parcel; their reply says the cable is available but separate shipping costs extra.
21 pointsAsk them for a written proposal against the original supply terms, including who bears the dispatch cost. Do not let it become a new accessory order by default.
13 pointsPurchasing is asking them to fulfil the original spare-kit line, not accepting a new charge; I have passed over the messages so they can handle the commercial answer.
12 pointsGet maintenance to confirm the cable identity on any proposal too. No point winning the postage argument and receiving a different cable.
12 pointsMaintenance has confirmed it against our package documents, Ravi; the seller has that identity in the request now, so we should at least be arguing about the same item.
22 pointsAny answer to purchasing yet? Stock availability is useful, but you still need a dispatch arrangement that someone has actually agreed.
8 pointsNo agreed arrangement yet; they offered to review the separate charge, and I have left the spare line open rather than call that a shipment.
6 pointsThis discussion is closed to new replies after six months without activity. Last activity: .