Our Universal Robots UR5e package from an unnamed seller in China is here with the main hardware matching our order. The promised spare kit is missing, including an extra gripper mounting adapter; the installed one is present.
I've had 49 days of 'next shipment' replies with no parcel reference. We're planning transferring small housings, and I want the missing kit dealt with.
@AaronBrooks0784 Does the final order confirmation explicitly include an additional gripper mounting adapter? Comparing that wording with your inventory would distinguish the promised spare from the installed component.
The seller's final message explicitly includes the spare gripper mounting adapter. After checking our retained packaging and accessory list, I can account for the normal setup components but not the spare kit.
Use the confirmed spare commitment and received inventory to ask for its part code and dispatch status. A dispatched kit should also have a transport reference they can identify.
@YasminBennett0702 The promised spare kit has arrived, including the extra gripper mounting adapter, and I've checked it against the agreed contents and applicable identity. That closes the shortage.