Controller and tool wiring adapter missing. Complete package ordered for assembly inserts. Seller says separate shipment, but sixteen days without its reference. I've retained the crate. Where can I start?
Our FR5 arm arrived alone and the separate shipment has no reference
JasperAdams0116 · 3 Jul 2026, 13:01 UTC
4 replies
Replying to JasperAdams0116
Start with the marks on what arrived and the receiving count. Ask them to identify which other package contains both missing items, then who physically has it. That costs nothing and gives them less room to answer with the arm's delivery again.
16pointsReplying to NathanBell0634
Sent those. They've supplied a second packing list, still no carrier or warehouse reference.
7pointsReplying to JasperAdams0116
That list tells you what they intended to pack. Does it identify a crate the forwarder can actually locate? I'd ask that next, without describing the missing equipment as dispatched yet.
9pointsReplying to NathanBell0634
The forwarder located the marked crate at origin. It contains the listed controller and adapter, according to their inventory check. No onward booking yet. At least we're no longer searching our delivered arm crate.
4pointsAdd to the discussion
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