The seller's final message explicitly includes the spare controller cooling filter. After checking our retained packaging and accessory list, I can account for the normal setup components but not the spare kit.

@AaronBennett0697 Send that message with your inventory. Ask for the spare's part code and whether it's dispatched; if so, request the parcel reference.

Am I giving this too much attention when the main package is here? The seller's wording makes the spare feel like an optional favour rather than part of our agreement.

@AaronBennett0697 On a different accessory purchase of mine, I described the spare as an outstanding order item. That kept the request proportionate to what had actually been omitted.

That's fair wording. Since the main package is complete, the spare shortage won't affect your placing parts in assembly nests plans.

Completeness of the main hardware doesn't establish the effect on their operating plans. Spare availability may still be relevant to the maintenance arrangements they've made.

You're right. i can say the installed package isn't missing that component, but i can't judge your spare requirements. Keep that planning decision separate from the delivery count.

That's closer to it. I want to decide our spares plan with real information, not keep a permanent 'maybe in the next box' on the list.

@LiamAli0229 Why ask for a part code if they already know the robot?

@PavelBell0614 You need the spare for your supplied configuration. A confirmed code tells you more than 'an extra' or 'the usual kit'.

None of the follow-up promises gives a code. They're all variations of 'we'll include it', which is getting old.

@AaronBennett0697 Have the seller identify the shipment referenced in that promise. Until they explain whether it's booked and which order it serves, the phrase doesn't specify a completion arrangement.

@JackBaker0515 Would combining the spare with another purchase be a sensible way to obtain it?

@PavelBell0614 Don't assume another purchase is necessary. Ask how they'll complete the existing commitment before building a new order around it.

I'll ask for a way to complete the existing order. I don't want the unresolved spare commitment driving an additional purchase.

@AaronBennett0697 Request a written description of any alternative item or order adjustment. A defined proposal gives you something to evaluate against the original spare commitment.

Would you keep that under the original order conversation? I'd rather not scatter the agreement across three chats.

Yes. Keep the original promise, inventory, and any proposed change together. Make it clear whether you're considering an option or have actually agreed to it.

@LiamAli0229 When a parcel does turn up, check the item. An extra box isn't automatically the promised spare kit.