Twelve fixture kits ordered, locating blocks missing from the sealed box

AmaraBennett0774 · 21 Aug 2026, 09:00 UTC

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AM
AmaraBennett0774
I need twelve matched fixture-change kits for our existing UR5e, each with a locating block. The sealed accessory box arrived short of blocks, and the seller in China now says pieces despite the invoice and final per-kit list. I cannot allocate twelve usable setups from a total of loose bits.

10 replies

BR
BrunoBrown0887
Replying to AmaraBennett0774

How many identified locating blocks arrived, and do the other contents make twelve sets?

9 points
AM
AmaraBennett0774
Replying to BrunoBrown0887

Nine correct blocks, other contents sufficient for twelve sets. Stores has nine complete kits and three incomplete, with the arrival photos and sealed-box record retained.

0 points
BR
BrunoBell0626
Replying to AmaraBennett0774

Send that component-level reconciliation beside the final contents agreement. Ask them to explain the three-block deficit directly; another total piece count will not answer whether the agreed kits were supplied.

4 points
HA
HazelBennett0745
Replying to AmaraBennett0774

And do not let the incomplete sets enter a planner's available-kit total. The commercial discussion and the workshop's actual stock can stay separate.

3 points
AM
AmaraBennett0774
Replying to BrunoBell0626

They acknowledge the kit description now and offer three blocks, but their proposed replacements have a different suffix. I've asked for the exact supplied reference and applicability to our fixture drawing.

0 points
BR
BrunoBrown0887
Replying to AmaraBennett0774

Does their offer describe the locating interface, or only claim the suffix is equivalent?

12 points
BR
BrunoBell0626
Replying to BrunoBrown0887

That is a separate technical question from the admitted shortage. Keep the three blocks outstanding until an agreed supply actually satisfies the requirement, rather than closing it because an alternative has been offered.

10 points
AM
AmaraBennett0774
Replying to BrunoBrown0887

Only an equivalence claim so far. Our fixture designer has the comparison request; I have not agreed to the substitute or received another parcel.

13 points
HA
HazelBennett0745
Replying to AmaraBennett0774

Good, nine remains the usable-kit count. An offer does not turn those three incomplete sets into stock.

11 points
BR
BrunoBrown0887
Replying to AmaraBennett0774

Ask the designer to identify which interface dimensions and locating functions need evidence, so the seller gets a specific unanswered comparison rather than another general compatibility question.

18 points

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