I need twelve matched fixture-change kits for our existing UR5e, each with a locating block. The sealed accessory box arrived short of blocks, and the seller in China now says pieces despite the invoice and final per-kit list. I cannot allocate twelve usable setups from a total of loose bits.
Nine correct blocks, other contents sufficient for twelve sets. Stores has nine complete kits and three incomplete, with the arrival photos and sealed-box record retained.
Send that component-level reconciliation beside the final contents agreement. Ask them to explain the three-block deficit directly; another total piece count will not answer whether the agreed kits were supplied.
They acknowledge the kit description now and offer three blocks, but their proposed replacements have a different suffix. I've asked for the exact supplied reference and applicability to our fixture drawing.
That is a separate technical question from the admitted shortage. Keep the three blocks outstanding until an agreed supply actually satisfies the requirement, rather than closing it because an alternative has been offered.
Ask the designer to identify which interface dimensions and locating functions need evidence, so the seller gets a specific unanswered comparison rather than another general compatibility question.