I'm comparing cap-transfer demos and the UR5e has a purpose-made tray while the other arm uses our scuffed returnable one. How do I compare them without pretending that difference is free?
Ask for the preparation and tray-change work with each option. A purpose-made tray may help enough to justify its cost, but the clip needs to show who fills it.
The one using our tray paused twice and the demonstrator sorted the caps. The neat-tray video never showed a tilted one, which isn't quite the achievement the sales email implies.
I wouldn't punish the neat-tray supplier just for making presentation better. We pay people to improve processes. I'd object if the price and labour for that improvement were missing, which sounds like the actual problem here.
That's what I mean, Nina. Happy to buy better trays if they earn their keep. Less happy to discover I'm employing a tray-filling person after calling it automated.