Small assembly station: Our accessory box won't complete 213 kits

TobyChan1101 · 1 Sept 2026, 23:56 UTC

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TO
TobyChan1101
Our Fairino FR10 is already here. I ordered a separate accessory batch from an unnamed seller in China for 213 matched kits for setting up repeat tray loading jobs, each including a gripper finger set. The sealed outer box arrived short of that item. The seller says the quantity means pieces, while the invoice says kit and their final message lists contents per kit. This is all beside a small assembly station, by the way.

12 replies

LE
LeahBennett0756
Replying to TobyChan1101

@TobyChan1101 Have you counted every inner bag and any loose pieces against that final contents message? Start there so packing location doesn't look like a shortage.

12 points
TO
TobyChan1101
Replying to LeahBennett0756

Yes. I counted the loose pieces too, before anything went to the benches. Our final message includes a gripper finger set per kit, and we don't have enough for 213 kits.

1 points
LE
LeahBennett0756
Replying to TobyChan1101

Send the received counts beside the final kit definition and invoice line. Ask the seller to explain its unit of sale using those exact documents.

5 points
TO
TobyChan1101
Replying to LeahBennett0756

Do I call it a packing error? The box was sealed, which makes me think it left them this way.

6 points
HE
HenryBarnes0525
Replying to TobyChan1101

Call it a received-count discrepancy while the unit argument is open. You can show exactly what's short against your kit list without claiming how it happened.

11 points
LE
LeahBennett0756
Replying to HenryBarnes0525

@HenryBarnes0525 The per-kit contents message settles the count basis. Show them that line and request the missing balance.

21 points
YA
YasminAli0180
Replying to LeahBennett0756

It helps, but we haven't seen whether that message defines the sold quantity or just describes a kit. Read it with the confirmation, not in isolation.

0 points
LE
LeahBennett0756
Replying to YasminAli0180

I overstated what the contents message alone settles. The request should first reconcile the per-kit description with the confirmed quantity and invoice, then identify the resulting shortage.

10 points
OW
OwenBaker0486
Replying to LeahBennett0756

So one kit might count as several pieces? That's where I'd get lost.

18 points
LE
LeahBennett0756
Replying to OwenBaker0486

Yes, but you need the definition used for this order. Write the unit beside every count: kits, pieces, or pairs if the documents actually use pairs.

16 points
TO
TobyChan1101
Replying to LeahBennett0756

I've got a received count to compare with the per-kit message and invoice. The unit disagreement is still open, and our planned kits remain incomplete.

1 points
LE
LeahBennett0756
Replying to TobyChan1101

@TobyChan1101 That gives the discussion a concrete basis while keeping the disputed units visible.

19 points

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