The arm arrived for our insert-handling setup, but the controller and its power lead did not; the seller keeps sending a photograph of them on a packing bench while our booked installation work sits in limbo, so how do I get an answer about dispatch instead of another picture?
Ask for the controller package identifier, its contents list and the carrier's acceptance reference, linked to your order. Keep your received-crate photographs and list of missing items beside that request.
They have now labelled the photograph with our order number, but still no carrier reference; our received crate and packing list are retained, and neither contains the controller
Asked exactly that, and got 'shipping department arranging'; I have told our installer there is no confirmed second dispatch, not promised him the controller is nearly here
Does the installer have a decision point for releasing the booking? You need a workable plan while the seller sorts this out, even if that means moving the installation rather than paying people to wait.
Beth's booking question is worth handling separately from the shipping chase. Hassan, have they confirmed the photographed controller is the one assigned to your arm, with its identifying details?
The installer has moved the booking by agreement, Beth; Aisha, seller supplied the controller identifier and says it belongs with our arm, but has not supplied the second package's dispatch evidence
Keep the power lead on the missing list too, because 'controller sent' could otherwise close the discussion while another necessary bit stays on that bench
Any actual collection reference yet, Hassan? I'd leave the installation unconfirmed until you can plan against something firmer than the packing photograph.
No, still arranging collection according to their latest message; controller and power lead remain outstanding together, and the installer knows there is no delivery date to book against