ReeceBrooks0819 · 19 Apr 2025, 01:01 UTC
Ask whether it's in stock first. Then ask when your actual cable leaves.
9 pointsThey say stock available, but haven't named a dispatch. I've sent the cable reference again and asked whether one is allocated to our order.
5 pointsGood. Stock somewhere isn't your parcel.
22 pointsNow they want a photo of the fitted cable. I sent one with the order ages ago. Forwarded it again rather than having that argument today.
2 pointsCheck the fitted cable's current reference in that photo, since commissioning sometimes changes those bits after the purchasing pictures were taken.
3 pointsYep, make sure you're chasing the right spare.
14 pointsHas commissioning changed it?
2 pointsThat's for Reece to check, not us to assume.
12 pointsInstaller confirmed no change. Seller has the accepted cable reference and now says they'll send it by separate parcel. Waiting for that parcel number.
-1 pointsWe got a number before anything was collected. Look for carrier acceptance as well, if you're using it to plan availability.
14 pointsA number is progress, not arrival.
23 pointsNumber arrived, still label-only. I've told stores it is promised for dispatch, not in transit on confirmed scans. The distinction is getting depressingly familiar.
13 pointsWhen it lands, check the received reference before booking it into stock; I'd rather find a wrong cable at the desk than beside a stopped machine.
-2 pointsKeep the seller's confirmed reference with the delivery, so a mismatch has something specific to be compared against.
13 pointsAny actual movement yet?
7 pointsCarrier has accepted it now. No delivery yet, but at least the spare has graduated from an email into a parcel someone says they've got.
7 pointsThis discussion is closed to new replies after six months without activity. Last activity: .