LiamAli0229 · 27 Jul 2025, 07:11 UTC
Ask whether the agreed cable is physically in stock, with its exact reference, before you ask again when it will arrive
14 pointsThey say available, but the reference they supplied belongs to the installed cable's older drawing. I have asked our integrator whether it is the correct spare for the delivered setup.
5 pointsGet that answered before chasing postage, a parcel containing the wrong lead would only make the stores shelf less empty and the problem more interesting
2 pointsIntegrator says the references need clarification from the supplier. Not confirmed wrong; not confirmed suitable either. I have sent the two identifiers and the delivered equipment details together.
11 pointsWho at the seller is answering the compatibility question, Liam? Sales saying available won't settle the drawing difference.
7 pointsTechnical contact is now copied in. They have asked their cable source to confirm the revision. No dispatch requested while that is unresolved.
3 pointsCould they supply the exact agreed revision instead, or is that also what they're checking with the source?
3 pointsBoth. Source says the old reference was superseded, but our integrator still needs the documented comparison. I have not treated the new number as approval by itself.
2 pointsKeep the missing-spare claim open during that review, otherwise all these technical replies can make everyone forget you're still owed a cable
4 pointsDid the comparison reach your integrator yet? That seems the next useful answer before another proposed shipment.
16 pointsThis discussion is closed to new replies after six months without activity. Last activity: .