BenAdams0109 · 30 Oct 2025, 12:52 UTC
Ask whether it has actually left their dispatch area. Our missing controller and cable were still there despite earlier shipping language. We corrected our own plan once that was confirmed.
13 pointsAnd ask for its contents, so the cable does not become a third missing item.
13 pointsSent both questions. Jonas, did yours have a label already? They sent me a label image as proof, but no collection record.
10 pointsA label can exist before collection. Ask for the carrier handover tied to that package reference, and keep the label as identification rather than treating it as movement.
24 pointsA label was not what settled our location question; the seller explicitly confirmed the items were still in dispatch. Has yours answered that direct question yet?
18 pointsNot yet. Just another copy of the label. The carton description on it says controller set, nothing about the cable.
15 pointsThen keep the cable question open too.
10 pointsPriya's right. Ben, use your missing-items list to ask what they put inside this package, not whether controller set sounds broad enough to cover it.
20 pointsThey now list the controller and pendant cable together. Collection still unanswered. I've put awaiting dispatch confirmation in our planning note instead of on its way.
10 pointsThat wording matches what you have. Did they name anyone who can confirm collection, rather than return the same sales attachment again?
18 pointsThis discussion is closed to new replies after six months without activity. Last activity: .