JackChan1124 · 19 Apr 2026, 11:02 UTC
Send the confirmed spare-kit contents and received inventory together, then ask for availability of each missing item. A dispatch promise for a kit whose cable is unavailable will not help you plan stores cover.
14 pointsThey have that list. I have asked for the additional cable reference, not another photo of the installed one.
7 pointsCan they supply the whole balance without another order?
6 pointsFastener pack available, cable not. They offer a partial shipment or credit for the complete missing balance.
15 pointsPrice the complete replacement before choosing credit. Include the specified cable and all the fasteners, not a cheaper cable that leaves another compatibility question for maintenance.
3 pointsAnd ask whether the partial shipment has a separate charge, if you are still considering it. Two small parcels can make a reasonable-looking spare-kit price rather less reasonable.
6 pointsApproved local replacement quoted complete and available. Seller's credit covers that price. Purchasing has accepted the credit in writing.
4 pointsPaid yet, or only agreed?
2 pointsCredit received. Local order placed for the confirmed cable and fastener pack. Stores still shows the shortage until receipt.
13 pointsReplacement received and checked by stores with maintenance. Complete spare kit now on the shelf; shortage closed.
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