I taught operators to start the block-sorting job. Empty pocket or interrupted transfer means they call me. Fair criticism of my handover: it contains neither recovery decisions nor a useful contact when I'm away.
Start with their real interruption examples. Separate an expected empty pocket from an unexplained absence, and an uncertain transfer from completed placement. Programmer and shift lead need to agree what can be decided from the available evidence.
Our records once lost the first failure because the next stage looked successful, so keep the reason for uncertainty visible through recovery rather than clearing the message as soon as someone opens the review screen.
Offline walkthrough caught that exact screen behaviour. Review now retains the unresolved transfer and its reason. Shift lead owns first review, with maintenance and quality contacts named for the cases outside it.
Deputy named and included in the next walkthrough. Thanks, Anna. I had replaced calls to me with calls to one equally absent person. Physical recovery checks still remain before this becomes the working handover.