Our FR10 spare pendant cable has a substitute reference

Offered reference supplied. They say same function. No assembly-specific answer.

Are they still offering the original cable, or has this become take the substitute or keep waiting?

Original unavailable, no date. Substitute said to be in stock.

Have your technical reviewer assess the proposed cable against the actual delivered assembly and applicable documentation; stock availability does not settle whether it can serve as the intended spare.

Has your reviewer received more than that same-function sentence?

Include the complete connection arrangement in the request, because a familiar cable family name can conceal a different end configuration or application.

Reece, only a product sheet so far. Reviewer asked for applicable assembly information.

And who pays if their proposed substitute needs additional parts? I'd ask before someone describes the adapter as your little finishing job

Beth, that is a useful commercial question if extra parts are proposed, but we should not assume an adapter is needed before the technical answer arrives.

Fair correction. I meant if they introduce one, not that Jack already needs it

No adapter proposed. Seller has sent more documentation. Reviewer still checking the offered reference.

Our substitute request stopped at that stage. Did yours get a technical decision?

Not yet. One document lists a different pendant version. Reviewer has queried it.

Keep that specific mismatch with the seller's technical contact; another general assurance about function will not establish whether the document or the offered cable applies to your pendant.

Would you still consider local supply of the original if they can't answer? Separate option, not suggesting you abandon the outstanding order

That can be priced against the confirmed original reference while the substitution review remains open, with purchasing keeping responsibility for the missing ordered item clear.

Local availability enquiry opened for the original. Nothing ordered. Substitute review still waiting on the pendant-version answer.

Please return with whichever route actually supplies a usable spare. Still a shortage for now.