Our receiving check found the installed pendant cable and no extra one, but the seller answers our spare-kit shortage with a photograph of the fitted cable; how do I get the outstanding order quantity acknowledged separately?
Why does the fitted UR5e cable keep closing our missing-spare enquiry?
ThomasBrown0886 · 26 Feb 2026, 16:21 UTC
1 reply
Replying to ThomasBrown0886
Put the accepted order line and receiving count together, with fitted and spare quantities named separately, then ask their order contact to confirm the outstanding extra rather than whether the main package contains a cable.
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