Can't clear the spare-adapter line on our delivery

OmarBrown0926 · 31 May 2025, 06:39 UTC

Closed
OM
OmarBrown0926
Our UR5e kit arrived with its fitted adapter, but the additional spare is missing. Seller keeps promising another shipment. I need to close the receiving report without saying we received something we didn't

3 replies

JU
JuliaAdams0152
Replying to OmarBrown0926

Leave that item outstanding and record the main equipment separately. What wording on your form is forcing you to close the whole lot together?

2 points
OM
OmarBrown0926
Replying to JuliaAdams0152

It has one complete-delivery tick. Purchasing has added an exception for the extra adapter and sent the seller the agreed quantity. No dispatch date yet

16 points
JU
JuliaAdams0152
Replying to OmarBrown0926

Then don't let the next person tick it away when another promise arrives. Put the actual received quantity beside the outstanding one; we've had the fitted item counted twice before.

17 points

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