Our main FR5 package is marked complete, including a spare kit that never arrived. The installed pendant cable is present; its promised spare is not. Seller acknowledges this in messages, then sends an account statement with nothing outstanding. I want one clear balance we can both refer to.
Can their accounts contact identify the missing kit contents against the accepted order lines, with the spare cable separate from the fitted cable, and confirm how that balance will be supplied?
Accounts corrected the order balance and the seller sent the kit separately. It arrived with the extra pendant cable and the other listed spares; maintenance checked their identities and stores closed the balance. Nice to have the paperwork and cupboard agree for once.