Our Universal Robots UR5e arm arrived from an unnamed seller in China, but the controller and the teach pendant cable are missing.
I ordered a complete package for loading assembly fixtures.
The seller says those items shipped separately, yet hasn't supplied another reference in 21 days.
I kept the crate and packing material.
What package count is on your delivery note? Start by matching its identifier to the agreed contents so you can describe the missing balance precisely.
One package identifier. Our order lists the arm, controller, and the teach pendant cable. I've checked all the foam compartments. Neither missing item is hiding underneath.