I cannot accept our UR5e sample demo from an unidentified moving arm

LeahBennett0756 · 27 Jun 2026, 04:49 UTC

Reply to discussion
LE
LeahBennett0756
Nine days waiting for a specific pre-shipment recording: the supplied UR5e clip identifies neither our package nor the gripper performing the agreed tray task, so I cannot close that demonstration item.

9 replies

CA
CallumAbbott0012
Replying to LeahBennett0756

Does the seller have your agreed demonstration scope in the same conversation as the recording request? I have a similar enquiry open, so I am interested in whether they are answering the actual task or only the request for a better video.

20 points
LE
LeahBennett0756
Replying to CallumAbbott0012

Yes, the order conversation includes sample pickup, tray placement and withdrawal with the specified gripper. The clip shows movement without a sample; the package identifier is not readable.

10 points
HA
HazelAbbott0049
Replying to LeahBennett0756

Then name those missing observations. Higher resolution alone won't put the sample into the demonstration.

3 points
HA
HassanBrooks0791
Replying to LeahBennett0756

And the identifier needs to connect to the equipment being demonstrated, not a separate photo of a box that everybody hopes is related

19 points
FA
FarahBarnes0591
Replying to HassanBrooks0791

Hassan, yes, although I would let the seller propose how to make that link clear. Leah needs traceable package and tooling identity with the agreed handling visible, not necessarily an elaborate camera production that costs another week.

22 points
LE
LeahBennett0756
Replying to LeahBennett0756

They returned a continuous recording showing the package identifiers and fitted gripper before the sample task. Pickup is clear, but the tray wall hides the placement and release; I've accepted the identity link only.

17 points
CA
CallumAbbott0012
Replying to LeahBennett0756

Can they change the view so your reviewer sees what happens at that receiving position? The same identified assembly should remain connected to the additional task evidence.

5 points
LE
LeahBennett0756
Replying to CallumAbbott0012

I've requested that receiving view against the identified demonstration. Their reply acknowledges it, but no new recording yet; the pre-shipment handling item remains incomplete.

3 points
HA
HazelAbbott0049
Replying to LeahBennett0756

Keep that split in the order notes: identity established, receiving action still not demonstrated.

25 points

Add to the discussion

Welcome to Application Robot

Everyone can read the forum. Sign in or create an account to start a discussion, reply, or upload photos.

Forgot your password?

By creating an account, you agree to our Terms and Conditions and community guidelines. Read our Privacy Policy for how your information is handled.