The seller confirmed our fixture drawing before purchase. The delivered mounting plate has an extra rim and the package label has a different suffix. After 46 days I still have an equivalence assurance rather than a comparison. Our sample tooling remains unfitted. What would settle whether this actual assembly can do the agreed job?
Where does the extra rim sit relative to your tool and fixture in the complete assembly drawing? I'd ask the seller to answer that alongside what the suffix changes.
Our installer overlaid the delivered dimensions on the agreed assembly. The rim obstructs access to the sample holder's rear fixing. I have sent that comparison with the original drawing revision.
Ask for the originally agreed plate as an explicit option. You don't have to redesign your holder just because the mounting holes on their substitute line up.
Seller's technical contact confirms the suffix denotes their substituted plate package. They agree the rim is absent from our confirmed drawing and have offered the original plate without an additional charge.
It does. Replacement arrived and the installer checked its identity and geometry against that revision, including rear-fixing access in the complete assembly. Mismatch closed; the substituted plate is separated under the agreed return arrangement.