I counted 142 tool cables in the sealed accessory shipment for 158 UR5e handling kits. Everything else matches. Seller now says 158 means pieces, but invoice says kits and their final contents message includes a cable per kit.
Send one item-by-item reconciliation against that final contents message, with the receiving count and photos. Ask them to address the sixteen missing cables directly. Arguing about the word kit alone lets them avoid the actual shortage.
Nadia, good question. We found accessories under a false bottom after stores had already drafted a shortage note. A second count saved an embarrassing email.
Nadia and Aaron, two of us emptied every compartment and counted again. Still 142. Photos show the emptied packaging too. Hana, reconciliation sent with the final agreed contents.
Can the complete kits be identified and kept separate from the incomplete ones? A supplier dispute should not make stores guess what is ready to issue.
Aaron, yes, though issuing the complete subset shouldn't close the outstanding order. We've had 'most received' quietly become 'received' when the first job could start.
Planning can use the complete subset, Aaron. Theo, those kits are identified separately. The purchase stays open for sixteen cables. Seller offered a credit; I'm checking the exact replacement cost.
Yes, Nadia, our support contact confirmed the quoted reference. Local stock is confirmed, but the credit doesn't cover the delivered price. I've sent that difference back; nothing ordered yet.
Henry, when the shortage is settled, update the incomplete-kit labels as well as the purchase line. Somebody will otherwise keep avoiding a box that is finally complete.