How do I get the missing FR5 spare cable priced separately?

They acknowledge one spare cable. Not in stock. They offer a credit against a future order.

Lovely. Buy more stuff to recover the stuff you already bought. Are you planning another order anyway?

A future-order credit isn't useless if Noah has a real order coming, Ben. I'd compare it with an actual refund offer before deciding which argument to have.

No further order planned. I've asked for repayment or a separate supply date.

Then don't value the credit as cash. It leaves you buying another cable as well.

Lin, fair enough for an order that's happening. I meant don't invent one to make their offer usable.

Agreed on that.

They will repay the cable line. I am checking the delivered price of a matched replacement before accepting.

Has the replacement source confirmed compatibility against the installed arrangement and the ordered spare reference, Noah? A similar product description will not settle that. My own adapter comparison is waiting on identified supply for this reason.

And availability. A quote can be accurate about everything except when you'll get the thing.

Maintenance confirmed the replacement reference. Supplier says available from its distributor, not its own stock. We have asked for the distributor's availability confirmation.

That's the delay I'd worry about. We accepted a refund on a small spare once, then discovered the replacement listing was a chain of three people asking each other whether anyone had it. Nobody had lied about the reference. Nobody had a part either. I wouldn't buy an extra cheap cable as insurance while this is unresolved; I'd get one source to own a concrete supply offer first. Noah's original seller can still answer separately about repayment.

Lin, that is why I asked for identified supply on my adapter too. Noah has the technical match now; the remaining question is whether somebody can actually deliver this cable.

Three sellers and no cable. Efficient use of email, at least.

Distributor confirms one reserved against the quotation. Buyer has accepted the original seller's repayment offer and placed the replacement order.

Who checks it when it arrives?

Stores, with maintenance checking the reference. Both the cable receipt and repayment remain outstanding.