My FR10 is here. Separate accessory order promised 127 matched kits, each with a mounting adapter. Sealed box arrived short. Seller now says pieces; invoice and final contents message say kits. How do I reconcile that?
Count by the agreed contents, not their new unit. Put the invoice, final per-kit list and checked adapter quantity together, then ask them to explain the exact shortfall. The sealed box records arrival condition; it does not establish why the count is wrong.
Show 113 complete kits and fourteen incomplete in stores, provided the other contents have been checked as you say. Keep the loose leftovers identifiable so a later shift does not assemble a kit that only looks complete.
Ask whether the fourteen correct adapters are allocated and what delivery terms apply to that separate supply. A shortage acknowledgement is useful, but planning still needs the movement and receiving check before releasing those kits.
Keep the original kit agreement with the eventual receipt too. The replacement quantity should close the fourteen-adapter gap, not rewrite the first box as a correctly fulfilled pieces order.