The seller's final message explicitly includes the spare pendant cable. After checking our retained packaging and accessory list, I can account for the normal setup components but not the spare kit.

Use the confirmed spare commitment and received inventory to ask for its part code and dispatch status. A dispatched kit should also have a transport reference they can identify.

Am I giving this too much attention when the main package is here? The seller's wording makes the spare feel like an optional favour rather than part of our agreement.

I had a separate accessory order like that. Calling it an outstanding order item helped me stay specific without turning it into a claim that the whole machine was missing.

That's fair wording. Since the main package is complete, the spare shortage won't affect your transferring small housings plans.

@HassanBrown0878 You don't know their maintenance plan. A missing spare can affect readiness even when the installed hardware is complete.

You're right. I can say the installed package isn't missing that component, but I can't judge your spare requirements. Keep that planning decision separate from the delivery count.

That's closer to it. I want to decide our spares plan with real information, not keep a permanent 'maybe in the next box' on the list.

@HassanBrown0878 Wouldn't identifying the robot model be enough for the seller to select the spare?

You need the spare for your supplied configuration. A confirmed code tells you more than 'an extra' or 'the usual kit'.

The seller's follow-up messages promise inclusion without identifying the spare's code. That's part of why the repeated reassurance isn't resolving the issue for me.