Fairino FR5: Bought against a drawing; received a different-looking interface

BethAdams0150 · 11 Aug 2026, 23:39 UTC

Reply to discussion
BE
BethAdams0150
Our unnamed seller in China confirmed a Fairino FR5 configuration using our fixture drawing before purchase. I received an arm with a different label suffix and a visibly different interface around the gripper mounting plate. The seller's equivalence assurance comes without a comparison. Our tooling remains unfitted after 22 days awaiting clarification.

20 replies

MI
MinaBaker0511
Replying to BethAdams0150

@BethAdams0150 Can you put their configuration confirmation beside the delivered label and your interface drawing? Start with the actual mismatch, not a guess about the suffix.

16 points
BE
BethAdams0150
Replying to MinaBaker0511

@MinaBaker0511 Yes. Their prepayment reply references our drawing, and the delivered identifier differs. My unpacking photos show the interface difference before we've fitted anything.

5 points
MI
MinaBaker0511
Replying to BethAdams0150

Send that comparison and ask for the applicable interface drawing for the delivered configuration. Leave the tooling unfitted while compatibility is checked.

18 points
BE
BethAdams0150
Replying to MinaBaker0511

Can I describe this as the wrong revision based on the suffix alone? I'd prefer not to make the dispute depend on an unverified interpretation of the identifier.

9 points
OM
OmarBrown0926
Replying to BethAdams0150

@BethAdams0150 A configuration discrepancy is a fair description. State the agreed and delivered identifiers along with the visible interface difference, so the seller can address both directly.

21 points
MI
MinaBaker0511
Replying to OmarBrown0926

If the interface drawing matches your fixture, that would establish compatibility. Ask them to supply it rather than repeat 'equivalent'.

21 points
EL
ElliotChan1118
Replying to MinaBaker0511

@MinaBaker0511 The interface drawing could address physical fit, but it wouldn't by itself establish compatibility for all connections and application requirements.

-2 points
MI
MinaBaker0511
Replying to ElliotChan1118

You're right; I made the drawing do too much work. It can address the visible fit issue. The rest needs a configuration review against your requirements.

24 points
NI
NinaBarnes0588
Replying to MinaBaker0511

@MinaBaker0511 Could they just have changed the label? Or does the different-looking interface rule that out?

13 points
MI
MinaBaker0511
Replying to NinaBarnes0588

@NinaBarnes0588 We don't know what the suffix signifies. But your visible interface mismatch still needs an explanation, even if the label change turns out to be harmless.

21 points
BE
BethAdams0150
Replying to MinaBaker0511

My concern is the interface they confirmed for our fixture design. Interpreting the identification suffix is secondary to establishing whether the supplied arrangement matches that agreement.

20 points
OM
OmarBrown0926
Replying to BethAdams0150

On my own fixture job, I nearly made an adapter before getting the correct drawing. Waiting for it saved me from designing around an assumption.

11 points
BE
BethAdams0150
Replying to OmarBrown0926

I can see the temptation to design around it. Would discussing a possible adapter complicate how I describe the original delivery discrepancy?

17 points
OM
OmarBrown0926
Replying to BethAdams0150

An adapter proposal doesn't have to settle the discrepancy. Make the original mismatch clear and request an explanation of the proposed changes, their assessment, and the arrangement under which they'd be supplied.

9 points
EL
ElliotChan1118
Replying to OmarBrown0926

@OmarBrown0926 A possible modification wouldn't establish that the delivered configuration matched the original order. Keep those claims distinct in the discussion.

7 points
BE
BethAdams0150
Replying to ElliotChan1118

I'd consider a suitable proposal once the seller identifies the differences. I don't want a possible workaround to obscure the configuration discrepancy.

7 points
NI
NinaBarnes0588
Replying to MinaBaker0511

@MinaBaker0511 Is there any useful inspection available while the tooling stays uninstalled?

11 points
MI
MinaBaker0511
Replying to NinaBarnes0588

A reviewer may use photographs and accessible external measurements. Those should be compared with the applicable drawing, without disassembly or forcing the tooling onto an uncertain interface.

8 points
BE
BethAdams0150
Replying to MinaBaker0511

@MinaBaker0511 I've accepted the delivered interface after a completed configuration comparison and qualified review against our stated fixture requirements. That resolves this discrepancy for us, with installation checks still required.

10 points
MI
MinaBaker0511
Replying to BethAdams0150

That gives your acceptance a defined scope. The remaining installation checks still matter.

11 points

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