JonasAli0198 · 18 Nov 2025, 13:25 UTC
Ask for the two pad arrangements identified side by side, then your intended pickup, transfer and release with the delivered one; include the sample condition before and after.
18 pointsSent that request, Anika. The original clip has a clear pad view and the actual tray, so I can point to what changed. Their new photo only shows loose pads on a desk.
10 pointsKeep the original-pad supply option open too, Jonas, otherwise the discussion can quietly turn into your job to redesign the trial around what arrived.
18 pointsAsked whether they can supply the confirmed pair. No answer yet. They offered a bench grip test of the substitute, which still leaves release into our tray unshown.
9 pointsA bench check can be useful, but keep the full transfer and release as outstanding work rather than allowing the smaller test to replace the agreed comparison.
5 pointsAgreed. Installer has both references and the outstanding task list. No substitute accepted and no original-pair dispatch promised. We are still deciding between real options, assuming they send any.
4 pointsDid either answer arrive, Jonas? In particular, a proper original-pair availability answer would let you compare routes instead of discussing the replacement indefinitely.
14 pointsThis discussion is closed to new replies after six months without activity. Last activity: .