The accessory order was for 75 matched kits for our FR5 work, each with a locating block. We received 60 locating blocks and enough of the other listed components for 75 kits. Sealed outer box, counted twice.
The seller now says the quantity meant pieces. Invoice says kits, and their final confirmation lists a block in each. I want the shortage argued from those actual documents, not from who can say kit loudest.
Put the agreed contents per kit beside the received quantity for each component, and show sixty complete kits plus the loose contents of fifteen incomplete ones; retain the invoice and final confirmation together.
Sent that comparison, with the sealed-box arrival photos and our count. Stores has kept the incomplete groups separate. No more table claiming we received 'lots of parts', which was technically true and completely useless.
They have now acknowledged the fifteen-block shortage. Offered to send the missing blocks with a future order, but we don't have one planned. I've asked for separate supply.
Ask for the actual block reference and standalone dispatch terms with that answer, so accepting a quantity correction does not accidentally accept a different locating part.
Reference confirmed against our received blocks. They are checking separate carriage. We haven't accepted a future-order condition or a credit, and stores still shows fifteen kits incomplete.
That is a useful distinction. Have the sixty complete kits also been checked against the agreed revision, not only counted? Matching quantities can still conceal a substitution.