One crate arrived; the rest of the order has no tracking

GraceCarter1016 · 6 Jun 2026, 00:45 UTC

Reply to discussion
GR
GraceCarter1016
I bought a complete Fairino FR10 package for loading assembly fixtures from an unnamed seller in China. Only the arm arrived; we're missing the controller and the tool wiring adapter. For 11 days the seller has said they shipped separately without giving a second reference. Our crate and packaging are still here.

2 replies

OL
OliverChen1146
Replying to GraceCarter1016

What's the package count on your delivery note? Match its identifier to the agreed contents so the missing balance is clear.

22 points
GR
GraceCarter1016
Replying to OliverChen1146

There's a single package identifier on the note, but our order includes the arm, controller, and the tool wiring adapter. I checked all the foam compartments and neither missing item is there.

10 points

Add to the discussion

Welcome to Application Robot

Everyone can read the forum. Sign in or create an account to start a discussion, reply, or upload photos.

Forgot your password?

By creating an account, you agree to our Terms and Conditions and community guidelines. Read our Privacy Policy for how your information is handled.